🐇 Rabbit Boarding Service Terms & Conditions

To ensure the safety, health, and well-being of all rabbits in our care, the following conditions apply:

1. Health & Vaccination Requirements

• Vaccination Proof: All rabbits must be up-to-date on RHDV vaccinations (Filavac) with documentation provided prior to boarding.
• Health Check: Rabbits must arrive in good health—free of symptoms such as sneezing, diarrhea, lethargy, loss of appetite, scabs, or wounds.
• Pre-Arrival Health Screening: A visual health check will be performed upon arrival. If any health concerns are observed, we reserve the right to refuse boarding.

2. Parasite & Hygiene Control

• Parasite-Free Policy: Rabbits must be treated for fleas, mites, and worms prior to boarding. Any signs of infestation will result in refusal of service or immediate treatment at the owner's expense.
• Cleanliness: Rabbits must arrive clean and well-groomed (no urine stain or matted fur). Regular grooming will be maintained during their stay.

3. Diet & Feeding

• Pellet Provision: Owners must supply their rabbit's usual pellets to avoid digestive upset.
• No Sudden Dietary Changes: New foods will only be introduced with prior owner approval.

4. Behavioral & Physical Requirements

• Temperament: Aggressive or highly stressed rabbits cannot be accepted, for their own safety and that of others.
• Age Restriction: Only rabbits aged 6 months to 5 years are accepted.
• Size & Breed: Due to limited space, we only accept small breeds under 2 kg, such as Netherland Dwarfs and Mini Lops.
• Desexing Requirement: All rabbits over 6 months must be desexed; proof is required.
• Bonded Pairs: Must arrive together and will not be separated during their stay. Unbonded rabbits from different households will not be housed together or interact.

5. Medical Care & Emergencies

• Vet Authorization: In the event of illness or injury, we will seek veterinary care and contact the owner immediately. Owners are financially responsible for any medical expenses incurred.
• Isolation Procedure: Any rabbit displaying signs of illness will be separated from others and closely monitored.
• Emergency Contact: An emergency contact must be provided and remain reachable throughout the boarding period.

6. Booking & Cancellation

• Reservation Deposit (optional): A deposit may be required to secure a booking, especially during peak periods.
• Cancellation Policy: Minimum 48 hours' notice is required for cancellations to avoid charges.
• Late Pickup: Additional fees apply if the rabbit is not collected on the agreed date, unless prior arrangement is made.
• Early Pickup: No refunds for shortened stays unless due to emergency or with prior agreement.
• Abandonment Clause: If the owner fails to collect the rabbit within 30 days of the agreed pick-up date and cannot be contacted despite reasonable attempts, we reserve the right to rehome the rabbit.

7. Owner Responsibilities

• Accurate Disclosure: Owners must provide full and accurate information regarding their rabbit’s age, health, Behaviour, diet, and history.
• Supplies Checklist:
  • Pellets (sufficient for entire stay)
  • Comfort items (blanket, toy, etc.) if desired
• Contact Availability: Owners must be reachable via phone/text/email throughout the boarding period.

8. Liability Waiver

• While every effort is made to provide the best care, we are not liable for:
  • Pre-existing health conditions or sudden illness
  • Injury or death due to conditions beyond our control (e.g., extreme stress responses)
  • Reactions to food, environmental changes, or medical treatment as advised by a vet
• Boarding your rabbit with us implies agreement to all above terms and acceptance of inherent risks.